ITex – Support and Maintenance

IT System Maintenance and Technical Support

Professional IT services

Itexnet is an IT company with more than 20 years of experience in the field of professional IT services for international clients, such as: consulting, systems design and implementation, and systems maintenance. We provide IT technical support services to clients worldwide. We are very familiar with most of the IT infrastructure technologies available in the last 30 years, ranging from large – Mainframe computers to complex data storage systems to networking systems and cutting-edge server technology, including virtualization technology. We have successfully implemented more than 300 projects in different countries (new installations) for clients from different industries. In addition to standard IT services, we also provide IT outsourcing services in the field of IT infrastructure.

ItexNet Offer

Our services portfolio spans from IT system design and implementation services, through systems analysis and auditing to customization and optimization of the existing IT infrastructure. We also offer IT system maintenance and technical support services. Always meeting clients’ expectations, providing optimal value for money and enabling the best possible IT solutions to be implemented, we have helped many companies in the development of their IT systems as well as in the process of operational IT system management and customer support.

IT Infrastructure services

Advanced IT services

Itexnet offers technical and consulting services in the field of IT infrastructure covering a wide range of IT technologies:

  • Virtualization: zVM, VM-ware, Hyper, KVM technologies for the needs of scalable server solutions.
  • Servers, Storage, SAN hardware: Specialized solutions adapted to user needs.
  • Network technologies and telecommunications: The best solutions for SD-WAN, data center switches and routers, as well as WiFi networks.
  • IT System Security: A comprehensive approach to IT system security issues.
  • Backup and DR systems: Special services in the field of data storage systems and systems for continuous operation in case of system failure.
  • IP telephony and VoIP: Systems based on IP telephony and implementation of call centers.
  • OS system administration: zOS, Linux and Windows operating systems.
  • DB administration: Installation, upgrade, migration and maintenance of SQL, Oracle, PostgreSQL, DB2 and CICS databases.

Our IT services portfolio:  IT systems design services, proof of concept and demo solutions, systems implementation services, analysis and auditing, as well as delivery of technical documentation.

Systems Maintenance and technical support

IT infrastructure support
  • Full portfolio of IT system management services, including managed and unmanaged support services, on-call and proactive.
  • 24/7/365 technical and operational support in accordance with the contract (NOC operations center – 24×7).
  • Software installation, updates and upgrades. Systems migration and systems health monitoring.
  • Data backup services, Cold storage services in the cloud or at a remote location. Data archive services.
  • Management and monitoring of DR solutions
  • Support and maintenance of virtual infrastructure, upgrades of existing systems and systems migration (ESX, HyperV, KVM).
  • Management and monitoring of servers and data storage systems.
  • Management and monitoring of network infrastructure and communication links.
  • Support and maintenance of IT systems in the Cloud. Support for public, private and hybrid type of IT cloud.
  • Modern Help-desk system for ticket tracking, reporting and supporting clients.

** Note: There are no two identical IT systems and no two identical companies. Therefore, we create customized offers for each client based on the client’s requirements.

IT Consulting Services

Make the right decisions

Consulting services in the field of information technology (IT) can help companies to improve operations, optimize growth, and improve competitiveness through the implementation of optimal IT solutions and the use of appropriate IT technologies. Itexnet can offer you consulting services and technical expertise in the process of your digital transformation initiative, from strategy to implementation. Our IT consulting services cover all aspects of IT business. We offer IT services of IT systems technical analysis, optimization of existing systems, design of new technical systems, delivery of demo solutions, as well as creation of technical documentation and tender documentation.
* Due to the fast pace of changes in the field of IT technologies, it is always useful to have a second opinion before starting to implement large projects in your IT system.

Technical expertise

Education, Certification, Experience

Our technical team consists of IT experts who have excelled in their field of work and have significant experience in various IT technologies. We have the knowledge and skills to solve any IT problem you may encounter. Our IT engineers have undergone extensive training and hold numerous IT certifications. Many years of experience in working with different IT technologies have enabled us to create unique and optimal solutions for our clients.

We have multiple technical and pre-sales certificates from the following vendors:

  • CISCO
  • HP
  • ARUBA
  • NETAPP
  • VMWARE
  • MICROSOFT
  • VEEAM
  • NUTANIX
  • etc.